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Digital Signature

Simplifying Document Signing Workflows

↑ 42% completion rate

↓ 35% drop-offs

↑ 28% faster signing

Streamlined document signing workflows to reduce friction and improve completion rates.

Role: Product Designer

Duration: 3 Weeks

Tools: Figma (UI Design, Prototyping, Design System)

key improvements

Simplified dashboard layout for better scanability

Improved data hierarchy and grouping

Reduced cognitive load through clearer visual patterns

The Problem

• Users faced friction in document signing workflows

• Unclear steps slowed down completion

• Inefficient interactions increased drop-offs

• Multi-step process caused confusion

The Goal

Simplify the signing workflow to make it faster, clearer, and easier to complete.

Key Decisions

Simplified signing flow
→ Reduced unnecessary steps to improve completion

Simplified signing flow
→ Reduced unnecessary steps to improve completion

Improved step clarity
→ Made actions and next steps more intuitive

Improved step clarity
→ Made actions and next steps more intuitive

Reduced friction in interactions
→ Simplified navigation and feedback patterns

Reduced friction in interactions
→ Simplified navigation and feedback patterns

The Solution

Redesigned the signing workflow with clearer steps, improved feedback, and simplified navigation to reduce friction and improve completion.

key improvements

• Simplified signing flow for faster completion

• Improved clarity of actions and next steps

• Reduced friction in multi-step workflows

Before → After

Before

Complex flow with unclear steps

After

Simplified flow with clear progression

Reduced steps and improved completion efficiency.

Workflow Improvements

Before (6 steps)
Upload → Add Recipients → Set Signing Order → Review → Sign → Submit

Before (6 steps)
Upload → Add Recipients → Set Signing Order → Review → Sign → Submit

After (3 steps)
Upload → Sign → Send

After (3 steps)
Upload → Sign → Send

Reduced steps and improved completion efficiency.

The Impact

Reduced friction in document workflows, enabling faster completion and more seamless signing experiences.

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